Worried about your files if a laptop goes missing? We'll lock them so only you can open them.
- Tax returns
- Family photos and personal files
- Laptop that travels with you
- Documents you carry on
We turn on encryption (which scrambles your files so they can't be read without your password) on your laptop or computer, set up encrypted USB drives for documents you carry around, and store the recovery key safely, so you're protected without ever being locked out yourself.
Get help with Protect your personal files
Tell us these when you get in touch, and we can start on the right fix straight away:
- What you've noticedPop-ups, a scam call, a strange email or a slow computer
- When it happenedToday, this week or a while ago
- Whether money or bank details were involvedIf so, call your bank first
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What are you protecting?
- Tax returns, bank statements and ID documents on your laptop
- Family photos and personal files you'd hate anyone else to see
- A laptop that travels with you, or is used outside the home
- Documents you carry on a USB stick
- Files you share with an accountant or family member
- A computer several people use, with private files on it
Getting rid of an old computer and want it wiped? See Secure data deletion.
How we protect your files
Check your devices and files
Which devices hold personal files, and whether they support encryption.
Back up first
We make sure there's a copy of your files before we change anything.
Turn on encryption
On your laptop or computer, using the protection built in to Windows or macOS.
Keep the recovery key safe
The key that unlocks the computer if you forget your password, stored where you'll find it and no one else will.
Set up encrypted USB drives
For documents you carry or share, protected with a password.
Show you how it works
What changes day to day (usually nothing), and what to do if you're ever asked for the recovery key.
From brief to done, in three steps
Tell us what you need
Book online or call. Tell us what you'd like set up and which devices are involved.
We confirm the plan
Before we start, we confirm what's included and roughly how long it will take.
We do the work
At your home or remotely, at a time that suits you.
What you get
- Your laptop or computer encrypted
- The recovery key stored safely
- Encrypted USB drives for documents you carry
- Plain-English notes so you're never locked out
Running a business? We protect business laptops in case they're lost or stolen too.
Lost device protection for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
Scope confirmed before we start
You'll know what's included and when the work happens before anything changes.
File protection answered
What does encryption actually do?+
It scrambles everything on the drive. Without your password or recovery key, the files can't be read, even if someone removes the drive.
Will it slow my computer down?+
On modern computers, you won't notice a difference.
What if I forget my password?+
The recovery key unlocks the computer. We store it safely with you, which is why we never skip that step.
Can you encrypt a USB stick?+
Yes. We set up encrypted USB drives that need a password before anyone can open the files.
How is this charged?+
By technician time at our standard rates, plus any drives you approve, with the scope confirmed before we start. See Pricing.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft, Apple, Google. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Protect your personal files
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm