Work laptop or phone lost or stolen? We'll help you lock it down and protect your data.
- Work laptop or phone has
- It had email
- You're not sure if
- Nobody set up remote lock
A missing laptop or phone can hold business email, files and saved passwords. During business hours, we help you lock or wipe the device where possible, sign it out of your accounts and change what needs changing. We also set up protections, such as encryption and remote wipe, so you're ready if it ever happens again.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
We respond during business hours: Monday to Friday, 8am to 4pm.
Outside those hours, do these things first:
- Use Find My Device or Find My on another device to lock the device, if it's set up.
- Change your email password from a different device.
- If it was stolen, report it to the police.
Then book us for the next business day.
What's on the device that's gone?
- A work laptop or phone has been lost or stolen
- It had email, files or saved passwords on it
- You're not sure if the device was encrypted
- Nobody set up remote lock or wipe
- A staff member left and their device hasn't come back
Want company devices managed centrally from now on? See Device management with Intune or Google endpoint.
How we help with a lost or stolen device
Lock or wipe the device
Where remote lock or wipe is set up, we use it straight away.
Sign it out of your accounts
Email, Microsoft 365 or Google and other apps are signed out on that device.
Change what needs changing
Passwords and any access the device held.
Check for misuse
Recent sign-ins and activity on the accounts it held.
Get you working again
A replacement device set up, with your email and files back.
Prepare for next time
Encryption, remote wipe and device management on your other devices.
From crisis to recovered, in three steps
Book online or call
Tell us what's happening and how many people are affected.
We connect or come to you
Many problems can be resolved through a remote session you approve. We come onsite when the job needs it.
We resolve and test
We work through the cause and check the result with the people affected.
What you get
- The device locked or wiped where possible
- Accounts signed out and passwords changed
- A replacement set up and working
- Protections in place for next time
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Honest recovery assessment
We'll tell you plainly what can be recovered and confirm the cost before any work starts.
Lost device answered
Can you find the device?+
No. We focus on protecting your data and accounts. Built-in tracking may help you locate it if it was set up.
Can you wipe it remotely?+
If remote wipe or device management was set up beforehand, yes. If not, we sign the device out of your accounts and change passwords instead.
What if it happens after hours?+
Lock it with Find My Device or Find My if you can, change your email password from another device, and report a theft to the police. Then book us for the next business day.
How do we prepare for this?+
Encryption, remote wipe and device management on every work device. We can set these up now.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Lock it down and protect your business data
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm