How can we help?
Ask for a quote, send a question, request a call back or tell us how we did.
Contact FAQs
What's the quickest way to get help?
If something isn't working, book a technician online and choose a time that suits you. If you're not sure what you need, request a call back and a technician will help you work out the next step.
Does it cost anything to talk to a technician first?
No. A call to talk through what's happening costs nothing. If you need work done, we'll explain how it's priced before anything starts.
Is there a charge for a quote?
No. For projects and specialist work, the first conversation is free. A technician works out what's involved, then advises the best way forward and how it will be priced, before any work starts.
When can I reach you?
Phones and technicians are available Monday to Friday, 8am to 4pm. You can send a message or book online at any time, and we'll get back to you during business hours.
Can you help remotely, or do you need to visit?
Many problems can be fixed remotely, such as software issues, settings, slow computers and email. Hardware problems, internet faults and setting up equipment usually need a visit. If you'd prefer remote help, tick the option on the quote form and we'll tell you if it's suitable.
Do you work with homes and businesses?
Yes. We support homes and small businesses with the same clear rates. Businesses can also choose Business IT Care for ongoing support. See Pricing.
How do I pay?
For pay-as-you-go work, you pay by card when the work is done. See Pricing for our rates.
How do I change or cancel a booking?
Go to My booking and sign in with the email you booked with. You can move or cancel online up to 24 hours before your booking. Within 24 hours, please call us on 08 6559 6485. A $95 fee applies to bookings cancelled, rescheduled or missed within 24 hours.