Bank asked you to get your computer cleaned after a scam?

Stop using the computer for banking, disconnect it from the internet, and call us. We inspect and clean it, secure your accounts, and give you a written service report and invoice to send to your bank.

Usually because it believes a scammer or harmful program may have reached the device you bank on, for example after a scam call where someone connected to your computer. Locking online banking protects your money while the device is cleaned.

Most banks ask for proof that an IT professional has cleaned the device. We give you a written service report of what we found and fixed, and a tax invoice. Ask your bank exactly what it needs, so we can make sure the record covers it.

If you're not sure what your bank needs, we can join a call with you and your bank, with your permission, so we know exactly what to cover. Your bank will still deal with you directly.

We provide a written service report, which is what people often mean by an internet banking certificate or computer cleaning certificate. It's a factual record from the technician of what was checked, found and fixed. It isn't an official bank approval: your bank reviews it and makes its own decision.

Only your bank can unblock it. Most banks want the device cleaned by an IT professional first. Once we've cleaned it and given you the service report and invoice, send them to your bank as it asks and follow its steps.

Yes. We find and remove the virus or other harmful software, check nothing else was changed, and give you a written service report for your bank.

Turn off the internet connection, don't sign in to your bank or email on it, call your bank on the number on your card, then call us. We'll remove the scammer's access and clean the computer.

Your bank makes that decision, and we can't promise it. Our report sets out clearly what was found, removed and secured, which is what banks generally look for. If your bank asks for something extra, tell us and we'll help.

Often the same day or the next. Call us and we'll find the soonest time we can. Until then, keep the device off the internet and don't use it for banking.

Yes, but we recommend onsite when a scammer has had remote access, so we can check the device hands-on before anything connects to it again. Onsite covers most of the Perth metro area.

No. We remove harmful programs, not your files. If anything needs to change that could affect your files, we'll tell you first.

No. You sign in to your bank yourself. We'll never ask for your banking password.

Ask your bank which devices it wants checked. We clean and check phones and tablets too, and your report lists every device we checked.

Yes. Report it to your bank first, then to ReportCyber and Scamwatch. If your personal details were shared, IDCARE can help with identity theft.

By technician time at our standard rates, so you can see the cost before you book. See Pricing.

Hang up on anyone who rings asking to connect to your computer, never call numbers in pop-up warnings, and keep two-step sign-in turned on. Your service report includes simple tips.