Business email hacked, or clients getting fake invoices from you? We'll lock it down and help you recover.
- Clients say they received strange
- Emails appear in Sent that
- You can't sign in
- Rules forward or delete your
When an email account is taken over, attackers can read your mail, send fake invoices to your clients and change rules so you don't notice. During business hours, we lock the account down, remove the attacker's access, find out what was changed and help you put things right.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
We respond during business hours: Monday to Friday, 8am to 4pm.
Outside those hours, do these things first:
- If a payment may have gone to the wrong account, call your bank straight away.
- If you can, change the email password from a different device.
- Report it at cyber.gov.au.
Then book us for the next business day.
Has someone else got into your email?
- Clients say they received strange emails or invoices from you
- Emails appear in Sent that you didn't send
- You can't sign in, or the password was changed
- Rules forward or delete your email without you knowing
- A supplier's bank details changed by email just before a payment
Want to stop this happening in the first place? See Multi-factor authentication rollout.
How we respond to a hacked email account
Lock the account down
New password, all sessions signed out, and the attacker's access removed.
Check what changed
Forwarding rules, connected apps, sent emails and recovery details.
Find out what was sent
Who received emails from the account while it was compromised.
Help you tell the right people
Clients, suppliers and your bank, where needed, with plain wording you can use.
Close the gap
MFA switched on and other accounts checked, so it's much harder to happen again.
Write it up
A plain-English summary of what happened and what was done.
From crisis to recovered, in three steps
Book online or call
Tell us what's happening and how many people are affected.
We connect or come to you
Many problems can be resolved through a remote session you approve. We come onsite when the job needs it.
We resolve and test
We work through the cause and check the result with the people affected.
What you get
- The account locked down and the attacker removed
- Hidden rules and connected apps removed
- A summary of what was sent and what changed
- MFA switched on to help prevent it happening again
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Honest recovery assessment
We'll tell you plainly what can be recovered and confirm the cost before any work starts.
Hacked email answered
How quickly can you help?+
During business hours, Monday to Friday, 8am to 4pm, call us and we'll start as soon as we can, usually remotely.
What if it happens after hours?+
Call your bank if a payment may be affected, change the password from another device if you can, and report it at cyber.gov.au. Then book us for the next business day.
Can you get money back that was paid to a scammer?+
No. Your bank is the place to start. We help secure the account and find out what happened.
How do we stop it happening again?+
Multi-factor authentication, a password manager and some training make it much harder. We'll recommend what fits.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Lock it down and get back in control
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm