Experienced IT help, explained in plain English
We're a Perth IT support business for small businesses and homes. Our technicians bring more than 18 years of combined IT experience, and we come onsite across most of Perth or help remotely. No lock-in, no jargon, and no charging for work you don't need.
IT help without the contract or the guesswork
Small businesses and households are often stuck between two options: an IT provider that wants a contract before it will help, or a quick, cheap fix that doesn't last.
We sit in the practical middle. You get an experienced technician when you need one, a clear explanation of what's wrong, and a fair, upfront rate. If you'd like us to look after your business every month, Business IT Care is there too, still with no long-term contract.
How we treat every customer
Whether it's a business with twenty computers or one laptop at home.
We diagnose before we fix
We find the real cause first, and tell you honestly if something isn't worth fixing.
Clear costs, upfront
Our rates are on our Pricing page, and we confirm the cost before bigger work starts.
Plain-English notes
After every job you get simple notes on what we did and anything to watch for.
No lock-in
Book us when you need us. There's no ongoing contract to sign.
Only what you need
We recommend what's right for you, not what's easiest to sell.
We never call out of the blue
We never ring asking to connect to your computer. If someone does, it isn't us.
What we stand for
Honest
We recommend what's needed and say when we're not yet sure.
Practical
We fix for the real result, without adding complexity.
Clear
Plain English, with technical words explained.
Responsive
Downtime matters, so getting help is simple.
Capable
Correct diagnosis, complete work and sound judgement.
Accountable
We explain what we did, what's left and what's next.
We come to you, or help remotely
Onsite across Perth
We come to your business or home across most of the Perth metro area when hands-on work is needed.
Remote help
Many problems are fixed in a remote session you approve, anywhere in Perth. You can watch everything we do.
A team, not one person
You'll be looked after by one of our experienced technicians, with your notes on file for next time.
No-fix assurance
If we can't fix a support problem, no technician time is charged.
Conditions apply. See terms.14-day assurance
If the same problem comes back within 14 days, we reassess it at no extra technician-time charge.
Conditions apply. See terms.An independent IT provider. We're not affiliated with Microsoft or Google, so our advice is about what suits you, not what a supplier wants to sell.
Businesses first, homes too
Small businesses
- Small offices and agencies
- Trades and field services
- Real estate and client-facing offices
- Studios and showrooms
- Home-based businesses and sole traders
Homes
- Households and families
- People working from home
- Older adults who'd like patient help
Hear it from our customers
We only show real Google reviews, word for word. We never write, edit or pick reviews to make ourselves look better.
See what customers say on our Google Business Profile, and leave one if we've helped you.
Open Google reviewsAbout us: common questions
Who will come to my business or home?
One of our experienced technicians. We keep notes on every job, so whoever helps you next can see what was done before.
Do you have a shop I can drop into?
No. We come to you onsite across most of the Perth metro area, or help remotely, so you don't need to take anything anywhere.
Do you help businesses and homes?
Yes. Most of our work is with Perth small businesses, and we help households too, with the same clear rates.
Do I need to sign a contract?
No. Book help when you need it. Business IT Care, our monthly service for businesses, has no long-term contract either.
Are you part of Microsoft or Google?
No. We're an independent IT provider. We work with Microsoft, Google and other products, but we're not affiliated with them.
Let's sort it out together
Book online in a few taps, or call us Monday to Friday, 8am to 4pm.