Privacy Policy

Perth Computer Experts (PCE) takes your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights around that information.

We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have any questions or concerns, please get in touch, we're happy to talk it through.

We collect only the information we actually need to provide our services. This may include:

• Your name and contact details (phone number, email address)
• Your service address for on-site appointments
• Device and system information relevant to the job (such as operating system, error messages, or hardware details you share with us)
• Payment details: payment is taken by card once the work is complete, or by invoice for registered customers; we do not store card details
• Communication records, such as emails or messages you send us
• Website usage data collected automatically when you visit our site (see Cookies & Website Data below)

We collect this information directly from you, when you book online, call us, send a message through our contact form, or interact with a technician during a job. Some website usage data is collected automatically through analytics tools described below.

We use your information to:

• Book and manage your appointment
• Communicate with you about your service, including confirmations, reminders, and follow-up
• Deliver IT support and troubleshoot the issues you've described
• Process payment and issue invoices
• Understand how our website is used so we can improve it
• Send occasional service tips or offers, but only with your consent, and you can opt out at any time

We don't sell your information, and we don't share it for purposes unrelated to your service.

Our website uses analytics and marketing tools that collect data about how visitors use the site. These tools use cookies and similar technologies (small files stored in your browser) to recognise your device across visits and pages.

The tools we currently use on our website include:

These tools may collect your IP address, device type, browser, and browsing behaviour on our site. That information is sent to and processed by those providers, who are based overseas, as described in the Overseas Disclosure section below.

You can disable cookies in your browser settings at any time, or use a browser extension to opt out of analytics tracking. Some features of the site may work differently as a result.

To operate our business, we use a small number of trusted third-party tools and services. Each receives only the information it needs to do its specific job:

• Analytics and advertising tools, as described in Cookies & Website Data above
• Email delivery services (Resend, Brevo, or Amazon SES depending on configuration), used to send booking confirmations, service follow-ups, and other transactional emails
• Cloudflare: hosts our website and booking system, and protects our forms from spam (Cloudflare Turnstile)
• Google Maps Platform: shows our service area map and suggests addresses as you type in the booking form
• SMS services (Twilio, a US provider, or ClickSend, an Australian provider), used to send appointment reminders and service updates by text message
• Google Calendar, used internally to schedule and manage technician appointments
• Google Gmail, used by our team to manage customer email correspondence

We do not use a third-party online payment processor on our website.

Each provider is bound by their own privacy obligations. We do not give any third party access to your information beyond what is strictly necessary for the service they provide.

Some of the third-party tools we use are operated by companies based outside Australia, which means your personal information may be disclosed to overseas recipients. Under the Australian Privacy Act, we are required to tell you about this.

The overseas recipients we currently use, and their countries, are:

Before disclosing your personal information to these overseas recipients, we take reasonable steps to ensure they are bound by privacy obligations at least equivalent to the Australian Privacy Principles. Each provider listed above participates in privacy frameworks that impose equivalent protections, or we rely on the contractual commitments in their standard terms of service.

Your information is stored on secure servers. We take reasonable technical and organisational steps to protect it from unauthorised access, disclosure, or misuse.

We retain your personal information for as long as it is needed to provide our services and meet our legal obligations, for example, for tax and record-keeping purposes. When information is no longer needed, we securely delete or de-identify it.

You have the right to access, correct, or request deletion of your personal information at any time.

If you'd like to see what information we hold about you, correct something that's inaccurate, or ask us to delete your records, just get in touch. We'll respond promptly and work with you to address your request.

If you've consented to receiving tips, offers, or service communications from us, you can unsubscribe at any time, every email we send includes an unsubscribe link, and you can also contact us directly to opt out.

We comply with the Spam Act 2003. We will never send you unsolicited marketing without your prior consent, and we will always honour unsubscribe requests promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. When we do, we'll update the "last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our services after an update means you accept the revised policy.

For any privacy questions, access requests, or corrections, please contact us directly:

If you believe we have handled your personal information inappropriately and we have not resolved your concern to your satisfaction, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC):