Let your technician connect to your computer
Follow the steps for your device while you're on the phone with us. Nothing connects until you accept, and you can watch everything your technician does.
- Nothing connects until you accept
- You watch everything
- Ends when the job is done
Only continue if you're speaking with Perth Computer Experts or we've emailed you a code. We never call out of the blue asking to connect to your computer.
Your device
Remote support FAQs
Is this safe?
Yes, when you're speaking with us. Nothing connects until you accept, you can watch everything your technician does, and the session ends when the job is done.
What if someone calls me out of the blue asking to connect?
Hang up. We never call unexpectedly asking to connect to your computer.
How is remote support charged?
By technician time at our standard remote rate. See Pricing.
Not on the phone with us yet?
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Phones and technicians: Monday to Friday, 8am to 4pm