Printer says it's offline, or won't print from your phone? We'll get it working.
- Says "offline" even though it's
- Prints from one device but
- Stopped working after a new
- Pages sit in the queue
Most home printer problems come down to Wi-Fi, settings or the wrong printer software, not a broken printer. We set your printer up properly on your Wi-Fi so it prints from your computer, phone and tablet, and get scanning working too.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What's the printer doing?
- It says "offline" even though it's switched on
- It prints from one device but not another
- It stopped working after a new modem or Wi-Fi change
- Pages sit in the queue and never print
- Scanning to your computer or email doesn't work
- A new printer needs setting up
How we get it printing
Find out why it's offline
Wi-Fi, settings, printer software or the printer itself.
Connect it to your Wi-Fi properly
Set up so it stays connected, even after the modem restarts.
Install the right printer software
On each computer that prints, so it finds the printer every time.
Set up phones and tablets
Printing from your phone or tablet without extra fuss.
Get scanning working
Scan to your computer, or to email where your printer supports it.
Test from every device
We print and scan from each one before we finish.
What this service doesn't cover Mechanical repairs, parts and ink. If the printer itself is faulty, we'll tell you, and help you choose and set up a replacement if you need one.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- Printing from your computer, phone and tablet
- Scanning that works
- A printer that stays connected
- Simple notes on what to do if it plays up again
Running a business? We fix office printers and scan-to-email too.
Printer & scanner support for businessesWhy Perth homes call PCE
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
Printer and scanner answered
Why does my printer keep saying it's offline?+
Usually the printer has lost its Wi-Fi connection or changed its network address, so the computer can't find it. We set it up so it stays found.
Why did my printer stop working after I got a new modem?+
The printer is still looking for the old Wi-Fi network. It needs connecting to the new one, and each computer may need to find it again.
Can you set up printing from my phone?+
Yes, for most modern wireless printers. We'll set it up and show you how.
Do you repair printers?+
We fix setup, Wi-Fi and software problems. If the printer has a mechanical fault, we'll tell you and help with a replacement.
Can this be done remotely?+
Sometimes. If the printer needs connecting to Wi-Fi from its own buttons, a home visit is usually easier.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Apple. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get your printer working
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm