Rather have someone at your home? We'll come to you and fix it there.
- Computer won't turn on
- There are a few things
- Desktop computer would be hard
- You'd like someone to sit
Yes, we come to your home. An experienced technician visits across most of the Perth metro area, fixes your computer where you use it, checks it works with your printer, Wi-Fi and accounts, and shows you anything that's changed. No need to unplug anything or carry it anywhere.
Get help with Onsite computer repairs
Tell us these when you get in touch, and we can start on the right fix straight away:
- Your deviceWindows or Mac, laptop or desktop, and roughly how old
- What's happeningAnd when it started
- Your suburbSo we can check a time to come to you
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
When a home visit makes sense
- The computer won't turn on, so it can't be fixed remotely
- There are a few things to sort out at once: the computer, printer and Wi-Fi
- A desktop computer would be hard to unplug and carry
- You'd like someone to sit with you and show you what's changed
- Something needs physically connecting, like a new screen or printer
- You'd simply feel more comfortable with someone there in person
If the computer turns on and connects to the internet, remote help is often sooner. See Remote computer support.
What happens on the day
Book a time
Online or by phone. Tell us what's happening, so the technician arrives with what's likely to be needed.
We arrive and look first
We check the computer and anything connected to it before changing anything.
We check before extra work
If the job turns out bigger than booked, or a part is needed, we explain the options and wait for your OK.
Fix it and test it with you
We make sure it works the way you use it: your email, your printer, your favourite programs.
Show you and leave notes
We walk you through anything new and leave plain-English notes.
What this service doesn't cover Parts and third-party costs aren't included in technician time. We confirm any parts with you before ordering.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- An experienced technician at your home
- Your computer fixed where you use it, or a clear next step
- Nothing extra done without your OK
- Notes on what was done, in plain English
Running a business? We come to offices across Perth too.
Onsite IT support for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
Onsite computer repair answered
Which areas do you visit?+
We visit homes across most of the Perth metro area. Check your suburb on our service areas page, or ask us if you're not sure.
How soon can you come?+
It depends on availability. We'll give you the earliest suitable time when you book.
Can you look at a few things in one visit?+
Yes. Tell us what's on your list when you book, and we'll plan the visit around it.
Do I need to be home?+
Yes, someone needs to be home to let us in and to check everything works the way you use it.
How is a home visit charged?+
By technician time at our standard onsite rate, plus any parts you approve. See Pricing.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Apple. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Book a technician at your home
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm