Computer won't start, keeps crashing or sounds wrong? We'll find out why and fix it.
- Won't turn on
- It freezes
- It gets hot
- It's making clicking or grinding
We repair home computers and laptops that won't turn on, freeze, restart on their own, overheat or make grinding noises. We find the actual cause, whether it's a failing part, a software fault or a setting, then fix it at your home or remotely, and tell you plainly if a repair isn't worth it.
Get help with Computer repairs
Tell us these when you get in touch, and we can start on the right fix straight away:
- Your deviceWindows or Mac, laptop or desktop, and roughly how old
- What's happeningAnd when it started
- Your suburbSo we can check a time to come to you
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What's your computer doing?
- It won't turn on, or turns on to a black screen
- It freezes, shows a blue error screen or restarts by itself
- It gets hot, the fan roars, or it switches off without warning
- It's making clicking or grinding noises
- The laptop battery won't charge or runs flat quickly
- Windows or macOS won't finish starting up
Is it just slow rather than broken? See Slow computer tune-up.
How we track down the fault
Ask what's been happening
When it started, what changed, and what you were doing when it went wrong. That often points straight to the cause.
Check the hardware
Power supply, battery, memory, storage drive and cooling. These are the parts that most often fail and cause crashes or a computer that won't start.
Check the software
Updates, drivers (the small programs that let Windows talk to each part), startup errors and recent changes.
Protect your files first
If the storage drive is failing, we copy your important files off before anything else.
Fix it, or give you the options
We repair or replace the faulty part, or fix the software. If a part is needed, we confirm the cost with you before ordering.
What this service doesn't cover Liquid damage and circuit board repairs. If your computer needs either, we'll tell you plainly, help you get your files back where possible, and help you choose and set up a replacement.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- The cause found and explained, not guessed at
- Your computer repaired, or a clear recommendation if it isn't worth it
- Your files protected before any repair
- Parts and costs confirmed before we order anything
Running a business? We help with business computer problems too, onsite or remote.
Onsite IT support for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
Computer repair answered
Why won't my computer turn on?+
The most common causes are a failed power supply or charger, a flat or failed battery, or a faulty part inside. We test each one so we replace only what's actually broken.
Can you replace my laptop battery?+
Yes, where a replacement battery is available for your model and it's worth doing. We'll check the battery's condition first and confirm the cost before ordering.
Is it worth repairing an older computer?+
It depends on the fault and the computer. We'll tell you plainly if a repair would cost more than it's worth, and help with a replacement if that makes more sense.
Do I need to back up before you start?+
If you can, yes. If you can't, tell us what matters most and we'll try to copy it off first.
How is this charged?+
By technician time at our standard rates, plus any parts you approve. See Pricing.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Apple. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get your computer working again
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm