Pop-ups, warnings or a computer acting strangely? We'll find what's there and remove it.
- Pop-ups or fake "your computer
- Browser opens pages you didn't
- New toolbars
- Computer is suddenly very slow
We remove viruses, malware (any software designed to cause harm) and unwanted programs from home computers and laptops, at your home or remotely. We find everything that's there, clean it out without losing your files, and set up protection so it doesn't come back.
Get help with Virus & malware removal
Tell us these when you get in touch, and we can start on the right fix straight away:
- What you've noticedPop-ups, a scam call, a strange email or a slow computer
- When it happenedToday, this week or a while ago
- Whether money or bank details were involvedIf so, call your bank first
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What's your computer doing?
- Pop-ups or fake "your computer is infected" warnings
- Your browser opens pages you didn't choose, or the home page has changed
- New toolbars, programs or icons you didn't install
- The computer is suddenly very slow or the fan runs constantly
- Your antivirus has been turned off, or won't turn on
- Friends say they're getting strange emails from you
Think a scammer has been on your computer? See Scam & phishing help.
How we remove it
Disconnect and assess
We take the computer off the internet while we work, so nothing spreads or sends your information out.
Protect your files
We check your important files and make a copy before cleaning, where that's possible.
Scan with more than one tool
Different tools catch different threats. We scan thoroughly and check what's running in the background.
Remove and clean up
Viruses, malware, unwanted programs and browser changes removed, and settings put back the way they should be.
Secure and update
Updates installed, antivirus turned back on, and passwords changed if anything may have been seen.
Ransomware that has already locked your files. See Ransomware help.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- Viruses and malware removed, and the computer checked
- Your files kept safe through the clean-up
- Protection turned back on and up to date
- Plain-English notes on what was found and what to watch for
Running a business? We protect business computers from malware too.
Endpoint protection for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
Virus removal answered
How did I get a virus?+
Usually from a download, an email attachment, a fake website or an out-of-date program. We'll tell you the likely cause if we can see it.
Can you remove a virus remotely?+
Often, yes, if the computer still connects to the internet. If it won't start or connect, we'll come to your home.
Will I lose my files?+
We protect your files first and clean around them. If any are damaged, we'll tell you before going further.
Is the "your computer is infected" pop-up real?+
Almost never. Those warnings are usually fake, trying to get you to call a number or pay. Don't call the number; call us instead.
How is this charged?+
By technician time at our standard rates, onsite or remote. See Pricing.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft, Apple, Google. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get your computer cleaned up
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm