Think you've been scammed? We'll check your computer and secure your accounts.
- Someone rang saying they were
- You clicked a link in
- You typed a password
- Pop-up told you to call
If a scammer has been on your computer, or you've clicked a link or given details you shouldn't have, we can help straight away. We check and clean your computer, change your passwords, turn on extra protection, and help you secure your email and other accounts. If money or card details are involved, call your bank first.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What happened?
- Someone rang saying they were from a tech company, and you let them connect
- You clicked a link in an email or text that looked real
- You typed a password or code into a website that turned out to be fake
- A pop-up told you to call a number, and you did
- Your email is sending messages you didn't write
- You've noticed changes to your accounts or emails you don't recognise
Is it just pop-ups or strange behaviour, with no scammer involved? See Virus & malware removal.
How we help after a scam
Cut off access
We disconnect the computer and remove any remote-access program the scammer installed, so they can't get back in.
Check and clean the computer
We scan for anything left behind and remove it.
Change your passwords
Starting with your email, then banking and shopping accounts, from a clean device.
Turn on two-step sign-in
A code sent to your phone as well as your password, so a stolen password alone isn't enough.
Check your accounts
We look for changes the scammer may have made, such as forwarding rules on your email or new recovery details.
Explain what to watch for
Plain-English notes on the signs of a follow-up scam, and how to report what happened.
What this service doesn't cover Getting money back. Your bank handles that, so call them first if money or card details are involved.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- Scammer access removed and the computer cleaned
- New passwords on the accounts that matter
- Two-step sign-in turned on
- Clear notes on what happened and what to watch for
Running a business? We train teams to spot scams and phishing too.
Phishing awareness training for businessesWhy Perth homes call PCE
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
Scam help answered
I let a scammer onto my computer. Is it still safe to use?+
Not until it's checked. Turn off the internet connection, don't type any passwords on it, and call us. We'll remove their access and clean it.
Should I call my bank?+
Yes, straight away if money, card details or banking passwords may be involved. Then call us to secure the computer and accounts.
How do I know an email or call is a scam?+
Common signs are urgency, threats, requests for codes or passwords, and links that don't match the real website. Genuine companies don't ring unexpectedly asking to connect to your computer.
Can you help if it happened a while ago?+
Yes. We'll still check the computer and accounts, and look for anything the scammer changed.
How is this charged?+
By technician time at our standard rates, onsite or remote. See Pricing.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get help after a scam
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm