Files locked and a ransom demand on the screen? We'll help you get them back.
- Message demanding payment to unlock
- Files with strange new names
- Photos and documents that suddenly
- Backup drive that was connected
Ransomware is harmful software that locks your files and demands payment to unlock them. We remove it, restore your files from backups where they exist, try the recovery options available for that type of ransomware, and secure the computer so it doesn't happen again. We recommend not paying the ransom.
Get help with Ransomware help
Tell us these when you get in touch, and we can start on the right fix straight away:
- What you'd like to keep safe or get backPhotos, documents or email
- Where it's stored nowComputer, phone, iCloud, OneDrive, Google or a drive
- Your email providerFor example, Outlook.com or Gmail
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What are you seeing?
- A message demanding payment to unlock your files
- Files with strange new names or extensions that won't open
- Photos and documents that suddenly show errors
- A backup drive that was connected and is now locked too
- The computer behaving strangely after opening an attachment
- Cloud files changing or disappearing on every device
Pop-ups or warnings, but your files still open? See Virus & malware removal.
How we help after ransomware
Disconnect straight away
Unplug the computer from the internet and any backup drives, so the ransomware can't spread further.
Identify the ransomware
Knowing which type it is tells us what recovery options exist.
Remove it
The ransomware and anything it installed cleaned off the computer.
Restore your files
From a backup or cloud version history where one exists, or using recovery options for that type of ransomware.
Secure and back up
Updates, passwords and protection, plus a backup that ransomware can't reach.
What this service doesn't cover Paying or negotiating a ransom. We recommend not paying: it doesn't mean you'll get your files back, and it encourages more attacks.
From crisis to recovered, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- The ransomware removed
- Your files restored where a backup or recovery option exists
- A plain assessment of what can and can't be recovered
- A protected computer and a backup ransomware can't reach
Running a business? We protect business computers from ransomware too.
Endpoint protection for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
Honest recovery assessment
We'll tell you plainly what can be recovered and confirm the cost before any work starts.
Ransomware answered
Should I pay the ransom?+
We recommend not paying. Paying doesn't mean you'll get your files back, and it encourages more attacks. Disconnect the computer and call us first.
Can you get my files back without paying?+
Often, if there's a backup or cloud version history. For some types of ransomware, recovery tools exist. We'll tell you plainly what's possible.
Is my backup drive safe?+
Only if it wasn't connected when the ransomware ran. Unplug it now and don't reconnect it until we've checked.
How do I stop it happening again?+
Updates, protection, care with attachments, and a backup that isn't always connected. We set all of that up.
How is this charged?+
Recovery work is assessed case by case. We'll explain what's possible and confirm the cost before any work starts.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get help with ransomware
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm