Drive failed, or files gone? We'll find out what can be recovered.
- Computer or external drive won't
- Drive is clicking
- Files or photos were deleted
- USB stick or memory card
We recover photos and files from hard drives, SSDs, USB sticks and memory cards that have failed, been formatted or had files deleted. We assess the drive first and tell you plainly what's possible. Simpler jobs are done in-house; drives that need specialist lab work go to our recovery partner, always with the cost confirmed before any work starts.
Get help with Data recovery
Tell us these when you get in touch, and we can start on the right fix straight away:
- What you'd like to keep safe or get backPhotos, documents or email
- Where it's stored nowComputer, phone, iCloud, OneDrive, Google or a drive
- Your email providerFor example, Outlook.com or Gmail
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What's happened?
- A computer or external drive won't turn on or isn't recognised
- The drive is clicking, beeping or making grinding noises
- Files or photos were deleted, or the recycle bin was emptied
- A USB stick or memory card says it needs formatting
- A drive was dropped, or the computer was in a power surge
- Files open as errors, or folders have disappeared
Files locked by ransomware? See Ransomware help. MacBook won't start? See MacBook repairs.
How we recover your files
Stop using the drive
Using a failing drive can make recovery harder. We'll tell you what to do while you wait.
Assess the drive
We work out whether the problem is a deleted file, a damaged file system or a physical fault, and tell you plainly what's likely to be recoverable.
Confirm the cost before we start
Recovery is assessed case by case. You know the cost before any recovery work begins.
Recover in-house, or through our partner
Logical faults are usually recovered in-house. Physically failed drives go to our specialist recovery partner.
Return your files
Recovered files copied to a new drive, checked with you, and organised so you can find them.
Phones. We recover from computer drives, SSDs, USB sticks and memory cards only.
From crisis to recovered, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- A plain assessment of what can be recovered
- The cost confirmed before recovery starts
- Your recovered files on a new drive, checked with you
- Advice on a backup, so it doesn't happen again
Running a business? We recover deleted business email and files too.
Deleted email recovery for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
Honest recovery assessment
We'll tell you plainly what can be recovered and confirm the cost before any work starts.
Data recovery answered
Can you always recover my files?+
Not always. It depends on what happened to the drive. We assess it first and tell you plainly what's likely to be possible before any work starts.
Should I keep trying to open the drive?+
No. A failing drive can get worse each time it's used. Turn it off and bring it to us, or book a visit.
Do you recover data from phones?+
No. We recover from hard drives, SSDs, USB sticks and memory cards.
What happens if the drive needs lab work?+
We send it to our specialist recovery partner and confirm that cost with you before it goes.
How is this charged?+
Recovery work is assessed case by case. We'll explain what's possible and confirm the cost before any work starts.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Find out what can be recovered
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm