MacBook won't start, or the screen has died? We'll diagnose it and get your files back.
- Won't turn on
- Screen is black
- It keeps restarting
- It runs hot
We find out why your MacBook won't start, restarts by itself, runs hot or has gone dark, then fix what's practical. If the screen or the MacBook itself has failed, our first job is getting your photos, documents and messages off it safely, so they're not lost while you decide what to do next.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What's your MacBook doing?
- It won't turn on, or shows a folder with a question mark
- The screen is black, cracked or flickering, but the MacBook seems to be running
- It keeps restarting, or freezes on the Apple logo
- It runs hot, the fan is loud, or it's very slow
- The battery drains fast or says "service recommended"
- Your photos and files are stuck on a MacBook that's stopped working
Is it a Windows computer? See Computer repairs & troubleshooting.
How we handle a MacBook problem
Diagnose before anything else
We find out whether it's the battery, screen, storage, logic board (the main circuit board) or macOS, so you know what you're dealing with.
Rescue your files first
If the screen has failed, we connect an external screen to reach your files. If the MacBook won't start, we try to copy files from its storage. Your photos and documents come first.
Fix what's practical
Software faults, startup problems, and battery or screen replacement where parts are available and it's worth the cost.
Give you a straight answer
If a repair would cost more than the MacBook is worth, we'll tell you, and help you move your files to a new one.
What this service doesn't cover Logic board and liquid damage repairs. If your MacBook needs either, we'll tell you and focus on getting your files back. If it's under Apple warranty or AppleCare, check with Apple first. When files can't be reached in-house, we can arrange recovery through a specialist partner, with the cost confirmed first.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- A clear diagnosis in plain English
- Your files rescued first, wherever that's possible
- A practical repair, or an honest recommendation
- Costs confirmed before any parts are ordered
Running a business? We support Macs in offices too, onsite or remote.
Onsite IT support for businessesWhy Perth homes call PCE
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
MacBook repair answered
Can you get my files off a MacBook with a broken screen?+
Often, yes. If the MacBook still runs, we connect it to another screen and copy your files off. If it won't start, we try to recover them from its storage.
My MacBook won't turn on. Is it dead?+
Not always. It can be the charger, the battery or a startup fault rather than a failed MacBook. We test each one before recommending anything.
Do you replace MacBook batteries and screens?+
Where the part is available for your model and the repair is worth the cost, yes. We'll confirm the cost before ordering.
What if my files can't be recovered in-house?+
We can arrange recovery through a specialist partner. Recovery is assessed case by case, and we'll confirm the cost before any work starts.
Are you an Apple repair centre?+
No. We're an independent IT business. If your MacBook is under warranty or AppleCare, check with Apple first.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Apple. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get your MacBook looked at
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm