Need a technician at your office? We'll come to you.
- A computer
- Several people or computers have
- New equipment needs setting up
- Problem couldn't be resolved remotely
Some problems can't be resolved over the internet: faulty hardware, cabling, new equipment or several issues at once. An experienced technician comes to your premises, diagnoses the cause and resolves it, so your team can keep working. No ongoing contract required.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
When it's worth having someone on site
- A computer, screen or device won't turn on or keeps failing
- Several people or computers have problems at the same time
- New equipment needs setting up in the office
- Network, Wi-Fi or cabling problems affect the whole office
- The problem couldn't be resolved remotely
- You'd rather have a technician work through a list of issues in person
Single-computer software problems can often be resolved sooner remotely. See Remote IT support.
How onsite support works
Book a visit
Online or by phone. Tell us what's happening so the technician arrives prepared.
Diagnose on site
We check the equipment, network and setup to find the cause.
Confirm before extra work
If the job grows beyond what was booked, we explain and confirm before continuing.
Resolve and test
We fix the problem and check it with your team.
Leave notes
Plain-English notes on what we found, what we changed and anything to watch.
What this service doesn't cover Hardware parts and third-party costs. If parts are needed, we confirm them with you before ordering.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and how many people are affected.
We connect or come to you
Many problems can be resolved through a remote session you approve. We come onsite when the job needs it.
We resolve and test
We work through the cause and check the result with the people affected.
What you get
- An experienced technician at your premises
- The problem diagnosed and resolved, or a clear next step
- Scope confirmed before any extra work
- Notes on what was done
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
No-fix and 14-day assurance
If we can't resolve the agreed problem or give you a practical next step, you won't pay for technician time. Same problem back within 14 days? We'll reassess it. Conditions apply. See terms.
Onsite IT support answered
Which areas do you cover?+
Onsite support across the Perth metro area. For locations outside the metro area, we confirm on a case-by-case basis.
How soon can a technician come?+
It depends on availability. We'll give you the earliest time when you book, and same-day visits are offered where available.
How is onsite support charged?+
By technician time at our standard business rates, with a minimum booking. See Pricing.
Can you work through several issues in one visit?+
Yes. Tell us what's on your list when you book and we'll plan the visit around it.
Do we need a contract?+
No. Book a technician when you need one.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get a technician onsite
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm