IT problem slowing your business down? We'll connect remotely and resolve it.
- Someone can't sign in
- Software keeps crashing or showing
- Crashing or freezing
- Microsoft 365
Login failures, software errors and slow computers cost you hours. An experienced technician connects to the computer through a remote session you approve, diagnoses the problem and resolves it, without waiting for a site visit. No ongoing contract required.
Get help with Remote IT support
Tell us these when you get in touch, and we can start on the right fix straight away:
- What's not workingAnd roughly when it started
- Who it affectsOne person, a few, or the whole business
- Your suburbSo we can check a time to come to you
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
What we can sort out without a visit
- Someone can't sign in to their computer or apps
- Software keeps crashing or showing errors
- A computer is slow, freezing or running out of space
- Microsoft 365, email or file access isn't working for one person
- A printer or shared drive won't connect from one computer
- New software needs installing or setting up
How we resolve problems remotely
Tell us what's happening
Book online or call, and describe the problem and who's affected.
Approve the connection
The technician gives you a one-time connection code or link. Nothing connects without your permission, and you can watch what's being done.
Diagnose the cause
We find out why it's happening, not just how to clear the error.
Resolve and test
We fix the problem and check it with the person using the computer.
Disconnect and explain
The session ends when the work is done, and you get plain-English notes.
What this service doesn't cover Hardware repairs, cabling or anything that needs hands on the equipment. We'll arrange an onsite visit if it's needed.
Already on the phone with us? Go to Remote support to connect.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and how many people are affected.
We connect or come to you
Many problems can be resolved through a remote session you approve. We come onsite when the job needs it.
We resolve and test
We work through the cause and check the result with the people affected.
What you get
- The problem resolved without waiting for a visit
- The cause explained in plain English
- No remote access left open, unless you choose ongoing access
- Notes on what we changed
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
No-fix and 14-day assurance
If we can't resolve the agreed problem or give you a practical next step, you won't pay for technician time. Same problem back within 14 days? We'll reassess it. Conditions apply. See terms.
Remote IT support answered
Is remote support safe?+
For one-off support, each session uses a one-time connection you approve, and access ends when the session closes. If your business uses us regularly, you can choose to allow ongoing remote access so a technician can connect without someone at the computer. It's your choice, and you can ask us to remove it at any time.
What do we need to get started?+
A working internet connection and, for a one-off session, someone at the computer to approve the connection.
What if it can't be fixed remotely?+
We'll tell you, and arrange an onsite visit if the job needs hands-on work.
Do you support Mac and Linux as well as Windows?+
Yes. We support Windows, Mac and Linux computers.
How is remote support charged?+
By technician time at our standard business rates. See Pricing.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get your team working again
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm