Need computer help without a visit? We'll connect, with your permission, and fix it.
- Programs that won't open
- Email that's stopped working on
- Updates that are stuck
- Setting up a new program
Many computer problems can be fixed remotely, as long as the computer turns on and connects to the internet. A technician connects only when you approve it, you can watch everything on your screen, and the connection ends when the job is done.
Get help with Remote computer support
Tell us these when you get in touch, and we can start on the right fix straight away:
- Your deviceWindows or Mac, laptop or desktop, and roughly how old
- What's happeningAnd when it started
- Your suburbSo we can check a time to come to you
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What we can usually fix remotely
- Programs that won't open, crash or show error messages
- Email that's stopped working on your computer
- Pop-ups, toolbars or settings that changed by themselves
- Updates that are stuck or failing
- Setting up a new program, account or printer on the computer
- Showing you how to do something, at your pace
How a remote session works
Book and tell us what's happening
Online or by phone, so we know what to look at first.
You approve the connection
We'll give you a one-time code or link to type in. Nothing connects until you say yes.
Watch while we work
Everything happens on your screen, and you can ask questions as we go.
Fix and check with you
We fix the problem and check it with you before we finish.
We disconnect
The connection ends when the session finishes. We can't reconnect without your permission.
Hardware faults and anything that needs hands on the computer. If that's the problem, we'll arrange a home visit.
Already on the phone with us? Go to Remote support to connect.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- Help without waiting in for a visit
- You stay in control: no connection without your permission
- The connection closed when the job is done
- A short summary of what we did
Running a business? We provide remote IT support for businesses too.
Remote IT support for businessesWhy Perth homes choose us
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
Remote computer support answered
Is remote support safe?+
Yes, when it's with someone you've booked. You approve each session with a one-time code, you can watch everything we do, and the connection ends when we finish.
What if someone calls me out of the blue offering to fix my computer?+
Hang up. Genuine companies don't ring unexpectedly asking to connect to your computer. If you've already let someone in, see Scam & phishing help.
Will you ever call me asking to connect?+
No. We only connect after you've booked or asked us to, using a code you type in yourself.
What do I need?+
A computer that turns on and an internet connection. We'll talk you through the rest by phone.
Can you fix a Mac remotely?+
Yes. We can connect to Macs as well as Windows computers.
How is remote help charged?+
By technician time at our standard remote rate. See Pricing.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Apple. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get help without a visit
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm