Printer or scan-to-email stopped working again? We'll resolve it properly.
- Printer shows as offline on
- Scan-to-email or scan-to-folder has stopped
- Print jobs get stuck in
- New computer can't find
Shared printers and scan-to-email seem minor until they stop, and then invoices, contracts and forms pile up. We find out why the printer or scanner keeps failing, resolve it, and set it up correctly on every staff computer.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
Printer offline again?
- The printer shows as offline on some or all computers
- Scan-to-email or scan-to-folder has stopped working
- Print jobs get stuck in the queue
- A new computer can't find the printer
- The problem keeps coming back after a fix
How we resolve printer and scanner problems
Find the cause
Network address, drivers, settings or the device itself.
Give the printer a fixed address
So every computer can always find it on the network.
Install the right drivers
The correct printer software on every computer that prints.
Restore scan-to-email and scan-to-folder
Updated email settings and folder permissions, which often break after a password or email change.
Test from every computer
We print and scan from each one.
What this service doesn't cover Mechanical repairs, parts or toner. Your printer supplier or lease company handles those, and we can coordinate with them.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and how many people are affected.
We connect or come to you
Many problems can be resolved through a remote session you approve. We come onsite when the job needs it.
We resolve and test
We work through the cause and check the result with the people affected.
What you get
- Printing and scanning working for everyone
- The cause resolved, not just the symptom
- A printer every computer can find
- Notes on the settings
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
No-fix and 14-day assurance
If we can't resolve the agreed problem or give you a practical next step, you won't pay for technician time. Same problem back within 14 days? We'll reassess it. Conditions apply. See terms.
Printer and scanner answered
Why does scan-to-email keep breaking?+
It usually depends on an email account or password that has changed, or on email security settings. We set it up so it's less likely to break again.
Do you repair printers?+
We resolve setup, network and software problems. Mechanical repairs are handled by your printer supplier, and we can work with them.
Can you set up a new printer?+
Yes, on every computer, with scanning set up too.
Can this be done remotely?+
Often, yes. Some printer problems need a technician onsite.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get printing and scanning working
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm