Moving to a new Microsoft 365 account? We'll plan the switch so email keeps working.
- Microsoft 365 account is controlled
- You don't have full admin
- Two businesses are merging their
- You're restructuring and need
Leaving a reseller-managed account, merging two businesses or starting fresh in a new Microsoft 365 account means moving mailboxes and your domain, and a domain can only belong to one account at a time. We plan the switchover, migrate each mailbox and keep interruption to a minimum.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
When you need a tenant-to-tenant migration
- Your Microsoft 365 account is controlled by a reseller or former provider
- You don't have full admin access to your own account
- Two businesses are merging their email
- You're restructuring and need a new Microsoft 365 account
- A previous provider set up your account and is no longer around
Moving from a non-Microsoft provider such as cPanel or Google? See Email migration between providers.
How we move between Microsoft 365 accounts
Review both accounts
Users, mailboxes, shared mailboxes, licences and admin access.
Plan the switchover
A domain can only be in one account at a time, so we agree a switchover window, usually outside business hours.
Prepare the new account
Users, licences and shared mailboxes ready in advance.
Copy mailboxes
Mail, calendars and contacts copied ahead of the switch.
Move the domain
At the agreed time, the domain moves to the new account and remaining mail is copied across.
Reconnect and check
Computers and phones reconnected, and every user checked.
From brief to done, in three steps
Tell us what needs to change
Book online or call. Tell us how many people and mailboxes are involved, and what you want to achieve.
We confirm the plan and scope
Before work starts, we confirm what's included, the order of work and any interruption to email.
We complete the work
Onsite or remotely, scheduled to keep disruption to your business low.
What you get
- Mailboxes moved to the new account
- Your domain under your business's control
- A planned switchover with advance notice
- Devices reconnected and notes on the new setup
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Scope confirmed before we start
You'll know what's included and when the work happens before anything changes.
Tenant-to-tenant migration answered
Why can't we just move the domain over?+
A domain can only be connected to one Microsoft 365 account. It has to be removed from the old account first, which is why the switchover is planned carefully.
How long will email be interrupted?+
There's a short window during the domain move. We schedule it for a quiet time and confirm it with you beforehand.
We don't have admin access to our current account. Can you still help?+
Often, yes. We'll work with you and the current provider to get the access needed, or plan around it.
Will Outlook need to be set up again?+
Usually, yes. Computers and phones need to connect to the new account, and we handle that as part of the move.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Google. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Plan your Microsoft 365 move
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm