Outlook data file damaged or orphaned? We'll work to recover the email inside.
- Outlook says a data file
- PST archive won't open after
- Staff member's mailbox was deleted
- Old email disappeared after
A damaged PST file, or an OST file left behind after a mailbox was removed, can hold email you can no longer open. We assess the file, repair it or extract the email, and restore what can be recovered into a working mailbox.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
When Outlook data files fail
- Outlook says a data file can't be opened or has errors
- A PST archive won't open after a crash or a move
- A staff member's mailbox was deleted, but their computer still has an OST file
- Old email disappeared after a computer was replaced, and only the data file remains
- Outlook keeps asking to repair a file
Emails deleted from a working mailbox? See Deleted email recovery.
How we recover Outlook data files
Copy the file first
We work on a copy, so the original is never put at further risk.
Assess the damage
We check what's readable and what's affected, and tell you what to expect.
Repair or extract
We repair the file with standard tools, or extract the email with specialist tools when repair isn't enough.
Restore to a mailbox
Recovered email goes into a working mailbox or archive.
Report clearly
What was recovered, and anything that couldn't be.
From crisis to recovered, in three steps
Book online or call
Tell us what's happening and how many people are affected.
We connect or come to you
Many problems can be resolved through a remote session you approve. We come onsite when the job needs it.
We resolve and test
We work through the cause and check the result with the people affected.
What you get
- The file assessed before any changes are made
- Recovered email in a working mailbox
- A clear report on what was and wasn't recovered
- Advice on avoiding reliance on data files stored only on one computer
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Honest recovery assessment
We'll tell you plainly what can be recovered and confirm the cost before any work starts.
Data file recovery answered
Can all the email be recovered?+
Not always. It depends on how badly the file is damaged. We assess it first and tell you what to expect before going further.
What's the difference between PST and OST files?+
A PST is a stand-alone Outlook data file. An OST is Outlook's copy on this computer of an online mailbox, which can matter if the online mailbox no longer exists.
Do you need the original computer?+
Not necessarily. We need the data file itself, which we can copy from the computer or drive.
How do we avoid this in future?+
Keep email in your online mailbox or archive rather than in files stored only on one computer, and back it up separately.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by Microsoft or Google. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Find out what can be recovered
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm