Clients emailing photos of their licence and passport? We'll set up a safer way to collect ID.
- Clients email photos of their
- Staff receive ID by text
- ID arrives as attachments that
- Scanned ID is saved wherever
When clients email or text photos of their ID, copies end up in inboxes, phones and backups you can't easily clean up. We set up a safer way for clients to send ID, such as a secure upload link, so documents go straight to your protected records and not into everyday email.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
How does client ID reach you today?
- Clients email photos of their ID
- Staff receive ID by text message on their phones
- ID arrives as attachments that get forwarded around
- Scanned ID is saved wherever the scanner sends it
- Clients ask whether it's safe to email their documents
Need to send sensitive documents to clients as well? See Secure email for sensitive information.
How we set up secure collection
Look at how ID arrives
Email, text, scanner, in person and any client portal you already have.
Choose a safer method
Often a secure upload link or protected form, using tools you already have where possible.
Connect it to your records
Uploaded ID goes straight to your secure records location.
Fix the scanner
Scans of ID go to the secure location, not a shared folder.
Update your client instructions
Simple wording to tell clients how to send ID.
Show your team
How to request ID and what to do if it still arrives by email.
What this service doesn't cover Identity verification itself, such as checking whether a document is genuine.
From brief to done, in three steps
Tell us what needs to change
Book online or call. Tell us how many people and mailboxes are involved, and what you want to achieve.
We confirm the plan and scope
Before work starts, we confirm what's included, the order of work and any interruption to email.
We complete the work
Onsite or remotely, scheduled to keep disruption to your business low.
What you get
- A safer way for clients to send ID
- ID going straight to your secure records
- Scanners sending ID to the right place
- Simple instructions for clients and staff
We're not AML/CTF compliance advisers. We help with the IT and data security side of handling client ID. For what your obligations are, check AUSTRAC's guidance or speak with your compliance adviser.
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Scope confirmed before we start
You'll know what's included and when the work happens before anything changes.
Secure ID collection answered
Do clients need to install anything?+
Usually not. Most secure upload options work from a link in a phone or computer browser.
Will it cost extra?+
Sometimes your existing tools can do it. If a new tool is needed, we'll explain the cost first.
What if a client still emails their ID?+
We'll show your team how to move it to the secure place and remove the email copy.
Do you check whether the ID is genuine?+
No. We set up the secure collection. Checking documents is part of your own process.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Collect client ID the safer way
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm