Internet outage stops your business? We'll set up a backup that switches over automatically.
- Card payments fail when
- Phones run over the internet
- Staff use their own phone
- Outage last year cost you
When the internet drops, card payments, bookings, cloud apps and phones can all stop with it. We set up a backup connection, usually 4G or 5G, that takes over automatically when the main line fails, so you can keep trading until it's back.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
What stops when the internet does?
- Card payments fail when the internet drops
- Your phones run over the internet
- Bookings, orders or cloud apps stop working
- Staff use their own phone hotspots to keep going
- An outage last year cost you a day's trading
Internet slow rather than down? See Slow network troubleshooting.
How we set up a backup connection
Check what must stay online
Payments, phones, cloud apps, and which devices need to keep working.
Check mobile coverage
We test 4G and 5G signal at your premises.
Recommend equipment and a plan
A backup device and a mobile data plan. We can supply the equipment, or you can buy it. You sign up for the data plan directly.
Set up automatic switchover
Your router moves to the backup when the main line fails, and back again when it returns.
Test it
We disconnect the main line and confirm the important things keep working.
Hand over
Notes on how it works and what to check.
From brief to done, in three steps
Tell us what needs to change
Book online or call. Tell us how many people and mailboxes are involved, and what you want to achieve.
We confirm the plan and scope
Before work starts, we confirm what's included, the order of work and any interruption to email.
We complete the work
Onsite or remotely, scheduled to keep disruption to your business low.
What you get
- A backup connection that switches over automatically
- The things that matter most kept online during an outage
- A tested switchover
- Notes on how it works
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Scope confirmed before we start
You'll know what's included and when the work happens before anything changes.
Internet backup answered
How fast is the switchover?+
Usually within moments. Some things may need to reconnect, which is why we test it with you.
Is 4G or 5G fast enough?+
For payments, phones and cloud apps, usually yes. We check the signal at your premises first.
Is there an ongoing cost?+
Yes, a mobile data plan, which you buy directly from a provider. We'll explain the options.
Do we need new equipment?+
Usually a backup device, and sometimes a business router that supports switchover. We'll tell you what's needed.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Keep trading when the internet drops
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm