Tired of chasing IT suppliers? We'll deal with them for you.
- You spend hours on hold
- Suppliers blame each other
- You're not sure what you're
- Contracts renew automatically without review
When the internet drops, software misbehaves or a bill looks wrong, owners lose hours on hold with suppliers. We coordinate with your internet, phone and software providers on your behalf, log and escalate faults in technical terms, and explain the outcome in plain English.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Business and home IT
Stuck between suppliers who blame each other?
- You spend hours on hold with internet or software providers
- Suppliers blame each other and nothing gets fixed
- You're not sure what you're paying for on IT bills
- Contracts renew automatically without review
- Nobody knows who to call for which system
Want a full list of your devices and subscriptions? See IT asset & licence register.
How we coordinate your suppliers
List your suppliers
Who provides your internet, phones, software and equipment, and how to reach them.
Get authorised
You add us as an authorised contact with each supplier, so they'll speak with us.
Log and escalate faults
We report problems in technical terms and follow them up until they're resolved.
Review bills and renewals
We check what you're paying for and flag anything unused or due for review.
Report back
Plain-English updates on what happened and what's next.
What this service doesn't cover Signing contracts or agreeing prices on your behalf. You make the decisions, and we give you the information.
From brief to done, in three steps
Tell us what needs to change
Book online or call. Tell us how many people and mailboxes are involved, and what you want to achieve.
We confirm the plan and scope
Before work starts, we confirm what's included, the order of work and any interruption to email.
We complete the work
Onsite or remotely, scheduled to keep disruption to your business low.
What you get
- One technical contact dealing with your suppliers
- Faults escalated in technical terms
- Clearer IT bills and renewal dates
- Plain-English updates
Why Perth businesses call PCE
No lock-in
Book a technician when you need one. No ongoing managed-services contract required.
Onsite or remote
We choose the route that gets you working again, and come onsite when it's needed.
Plain-English notes after every job
You'll know what was wrong, what we changed and what to watch for.
Scope confirmed before we start
You'll know what's included and when the work happens before anything changes.
Vendor management answered
Do you sell internet or phone services?+
No. PCE doesn't sell internet or phone services. We're an independent IT support provider, and we work with your existing suppliers on your behalf.
How do you get permission to speak to our providers?+
Most providers need you to add us as an authorised contact on your account. We'll help you do that.
How is this charged?+
Time spent coordinating with suppliers is technician time at our standard business rates. See Pricing.
Can you recommend a better provider?+
Yes, where it makes practical sense. You make the final decision.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Hand over the supplier chasing
Book an experienced technician online, or tell us what's happening and we'll recommend the right next step.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm