NBN not connecting, or keeps dropping out? We'll find where the problem is.
- New NBN connection that needs
- Modem lights are red
- Internet drops out several times
- Speeds are much slower than
We set up and troubleshoot the NBN equipment in your home: the NBN connection box, your modem and your Wi-Fi. We test each part, fix what's in your home, and if the fault is on your provider's side, we tell you plainly and what to ask them.
- Same-day or next-day, where available
- Onsite across Perth, or remote
- No lock-in contract
- Need IT help for your business?
What's your NBN doing?
- A new NBN connection that needs setting up
- The modem lights are red, orange or flashing
- The internet drops out several times a day
- Speeds are much slower than your plan
- It stopped working after a storm, power cut or move
- Your provider says everything is fine, but it isn't
Is it only weak in some rooms? See Wi-Fi dead zones & coverage fixes.
How we track down an NBN problem
Check the NBN connection box
The box where the NBN line enters your home (sometimes called the NTD). Its lights tell us whether the signal is reaching your home.
Check the modem
Settings, cables, software and the connection to the NBN box. Most home faults are found here.
Test the speed with a cable
A test plugged straight into the modem shows the real speed, without Wi-Fi getting in the way.
Fix what's in your home
Settings, cables, a faulty modem or the Wi-Fi. If a new modem is needed, we confirm the price before ordering.
Tell you plainly if it's your provider
If the fault is outside your home, we explain what we found and exactly what to ask your provider.
What this service doesn't cover We don't contact your provider for you or sell internet plans. Faults on the NBN line outside your home are fixed by your provider.
From problem to fixed, in three steps
Book online or call
Tell us what's happening and which device is affected.
We connect or come to you
Many problems can be fixed remotely, with your permission. We come to your home when hands-on help is needed.
We fix it and check it with you
We work through the cause and make sure everything is working the way you use it.
What you get
- The fault found: in your home, or with your provider
- Your NBN equipment set up and working properly
- Real speed test results, explained
- Clear notes to give your provider if the fault is theirs
Running a business? We help with business NBN connections too.
Business NBN helpWhy Perth homes call PCE
Help when you need it
Book a visit or a remote session when something goes wrong. No ongoing contract.
At your home or remote
Many jobs can be fixed remotely with your permission. When you need someone onsite, we come to you.
Plain English, always
We explain what we're doing and what changed, without jargon or pressure.
No-fix and 14-day assurance on support jobs
Conditions apply. See terms.
NBN answered
Why does my NBN keep dropping out?+
Common causes are a modem fault or setting, a loose cable, a problem with the NBN line, or Wi-Fi issues that look like the internet dropping out. We test each one to find which it is.
Can you contact my internet provider for me?+
No. We don't contact providers on your behalf. If the fault is on their side, we'll explain what we found and what to ask them, so the call is quick.
Why is my NBN slower than my plan?+
It can be the plan's real-world speed, the Wi-Fi, an old modem or a line fault. A cabled speed test shows which.
Can you set up a new NBN connection?+
Yes. Once your provider has activated the service, we connect and set up the modem and Wi-Fi, and get your devices online.
How is this charged?+
By technician time at our standard rates, plus any equipment you approve. See Pricing.
Perth Computer Experts is an independent IT support provider. We're not affiliated with, endorsed by or sponsored by NBN Co. Product names are used only to describe the services we support.
We cover most of Perth
Onsite across most of the Perth metro area, and remote help anywhere in Perth.
- Onsite across most of the Perth metro area
- Remote help anywhere in Perth
Get your NBN working properly
Book online or call us, tell us what's happening, and we'll recommend the right next step in plain English.
Call 08 6559 6485
Phones and technicians: Monday to Friday, 8am to 4pm