Privacy Policy
At Perth Computer Experts, we understand the importance of how we collect, use, share, and protect your personal information, and we value the trust you place in us. Our Privacy Policy follows the Privacy Act 1988 and the Australian Privacy Principles, outlining how we handle your information.
1. About This Policy
Perth Computer Experts is committed to managing your personal information responsibly, in accordance with the Privacy Act 1988 (Cth). This policy outlines how we handle your personal information and will be updated as our practices change.
2. Collection and Storage of Personal Information
2.1 Why Do We Collect Your Personal Information?
We collect personal information to:
- Provide IT repair and support services.
- Process job applications.
- Administer employment and contractor relations.
2.2 What Personal Information Do We Collect?
The types of personal information we collect depend on your interactions with us and may include:
- Name, address, email, and phone number.
- ABN for business customers.
- Payment details (e.g. credit card or bank information).
- Employment history and other relevant information for job applicants.
- Customer feedback and survey responses.
2.3 How Do We Collect Your Personal Information?
We collect your information directly when you:
- Fill out forms on our website.
- Contact us via phone or email.
- Engage with us on social media.
- Subscribe to our email newsletters.
We may also collect information through cookies and other technologies when you visit our website. These help us improve your online experience and target relevant content.
2.4 How Do We Store Your Personal Information?
We store your personal information electronically in secure systems to protect it from unauthorized access, misuse, or loss.
2.5 Anonymity
Where possible, you can choose to interact with us anonymously. However, most of our services require personal information to respond to your inquiry or provide services.
3. Use of Personal Information
We use your personal information to:
- Provide services you request.
- Manage your account.
- Communicate updates, offers, and relevant services.
- Improve customer service and user experience.
4. Disclosure of Personal Information
4.1 Who Do We Share Your Information With?
We do not share your personal information with third parties, except service providers involved in delivering our services, such as:
- IT service providers.
- Payment processors.
We do not transfer personal information overseas.
5. How We Secure Your Personal Information
We take the security of your personal information seriously by implementing measures such as:
- Employee confidentiality agreements.
- Secure access controls.
- Regular security checks on our systems.
6. Direct Marketing
We may send you direct marketing communications via email, SMS, or phone about our services and promotions. You can opt out anytime by following the instructions in our communications.
7. Accessing and Correcting Your Personal Information
You have the right to access or correct your personal information at any time. Please contact us, and we will respond within 30 days. Verification of identity is required to ensure your privacy is protected.
8. How to Make a Complaint
If you have any concerns about how we handle your personal information, you can:
- Fill out the contact form on our website: www.perthcomputerexperts.com.au
- Call us at 08 6559 6485
- Write us – Contact Page
If your complaint remains unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.